How can we help you?

Top frequently asked questions

How do I pay for my goods or services

How to Purchase - Step 1

Step 1:

Once you have decided on the item(s) you want to buy, select, and then confirm the quantity you want.
How to Purchase - Step 2

Step 2:

Select your order method. You have the choice to:
  • Pay in-store.
  • Collect in-store.
  • Deliver to me.
How to Purchase - Step 3

Step 3:

Make your payment using either your wallet balance, your UBU CashBack, or use your credit or debit card.If your wallet balance is insufficient, you’ll need to first top-up.Your transaction will still be completed if you have a card loaded and your balance is wallet insufficient.At this point, you can also include a tip if you want.
How to Purchase - Step 4

Step 4:

Enter your secure pin to confirm payment and secure the transaction.
How to Purchase - Step 5

Step 5:

Your transaction will be confirmed, you will get an in-wallet receipt with a QR code that the merchant can scan to confirm payment.

Topping up your wallet

Step 1

Step 1:

Go to your wallet.
Click on the wallet icon.
Step 2

Step 2:

Select Top Up.
Step 3

Step 3:

Select one of the Top Up amounts or choose your own amount to Top Up.
Step 4

Step 4:

Confirm your Top Up by entering your secure pin.
Step 5

Step 5:

Select your Top Up payment method, whether it be the card you have preloaded or EFT.You can also add a new card.
Step 6

Step 6:

You will be taken a screen that will confirm the amount you have selected to top up your wallet.
Step 7

Step 7:

You will be returned to your wallet where your new balance will reflect your latest Top Up.

Earn cashback every time you shop.

Every time you make a purchase of goods or services at any of the wide variety of stores in your wallet, you automatically earn up to 10% UBU CashBack. Cashback rewards are loaded instantly and will be displayed immediately when you pay for your goods or services. You’ll see how much cash back you’ve earned, and the total value of cashback available in your wallet. Redeeming cashback Your UBU CashBack can be redeemed by spending it with any of the Vendors within your wallet app. To redeem your cashback, simply choose to use your UBU CashBack balance when you make a purchase. Once you’ve made a purchase using your cashback, you will not be able to reverse the transaction. As long as you’re using your wallet app, your cashback will not expire. We will let you know beforehand if your cashback may be at risk of expiring. If you have more than one app wallet powered by UBU, you will not be able to transfer cashback between the wallets and will only earn cash back within the wallet app that you’re spending in.
Viewing your cashback balance To see how much cashback you have available, click on the ‘Wallet’ menu item. Your UBU CashBack will be displayed below your wallet balance. You can also view your Lifetime CashBack – the total cashback you’ve earned using the wallet – by clicking on the “My Transactions” tab. If your cashback is not displayed, please contact our support team who will gladly assist.
Cashback_Page
Delivery - Step 2

Step 1:

Once you have decided on the item you want to buy, select it and confirm the quantity you want.
Delivery - Step 3

Step 2:

Select your order method.You have the choice to:
  • Pay in-store.
  • Collect in-store.
  • Deliver to me.
Delivery - Step 3

Step 3:

Select your payment method.You can also change your chosen delivery address and include any delivery notes here too.
Delivery - Step 4

Step 4:

If required, enter new delivery details.
Delivery - Step 5

Step 5:

Confirm your purchase by entering your secure pin.
Delivery - Step 6

Step 6:

Your transaction will be confirmed, you will get an in-wallet receipt with a QR code that will confirm your payment.
Collection - Step 6

Step 7:

Once payment has been confirmed, you can begin to track your order.

Once your order has been delivered successfully, you will receive an
in-wallet notification confirming that your transaction is complete.

Order using your wallet and collect your goods in-store

Collection - Step 1

Step 1:

Once you have decided on the item you want to buy, select it and confirm the quantity you want.
Collection - Step 2

Step 2:

Select your order method.You have the choice to:
  • Pay in-store.
  • Collect in-store.
  • Deliver to me.
Collection - Step 3

Step 3:

Make your payment.At this point, you can include a tip.
Collection - Step 4

Step 4:

Enter your secure pin to confirm payment and secure the transaction.
Collection - Step 5

Step 5:

Your transaction will be confirmed, you will get an in-wallet receipt with a QR code that will confirm your payment when you collect your goods.
Collection - Step 6

Step 6:

You can keep an eye on your order and track when it will be ready for collection.

Check your transactions

When you are in your wallet you can either view your recent transactions or search for them.

Have more questions?

Scroll to Top